lovingly made in britain
When you place an order to purchase products direct from www.treeofhearts.co.uk, you are offering to purchase goods subject to these terms and conditions. Your order represents an offer to us to purchase a product – this offer is accepted by us only when we have taken payment for the product and dispatched that product to you. We may send you an e-mail confirming that we have received your order that may contain the details of your order, however, this email does not represent acceptance of your order, only confirmation that we have received your offer. Tree of Hearts is a trading name of The Card Gallery (UK) Ltd.
In the event that we take payment for and ship only part of your order, only that part of your order that we have taken payment for and dispatched to you will form that contract.
By necessity, we will rely on the information you have provided in your order to process it, take payment and deliver it, and you are therefore responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly.
Whilst in normal circumstances we are pleased to receive orders for our products, we do reserve the right to refuse any order placed with us and will not be required to provide an explanation.
If you wish to cancel your order before any work has commenced on your order, a full refund will be given. If your order includes personalised stationery and artwork has been set, a charge will apply. This charge will depend upon the items ordered (for example, table plans and orders of service take a lot of time to set the artwork).
The prices for direct sale to individual consumers for an order will be those shown on this website at the date and time that the order is received. All prices include VAT. Our VAT number is 105939996.
Whilst we will not normally increase the price of product between order and dispatch, we reserve the right, by giving notice to you at any time before delivery, to increase the price of the goods to reflect any increase in the cost to us which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).
In the unlikely event of there being such an increase in the price of the goods, we will contact you and you may cancel your order if you wish.
Please note that dispatch estimates are just that - they are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turns out to be unavailable.
When we provide any goods to you under these terms and conditions, payment must be received before any goods are dispatched.
You may make payment via one of the following methods:
The goods will be delivered to you, the buyer, at the address provided by you on the order form. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.
The risk of the goods shall pass to you upon dispatch to this address. Any time or date for delivery by us is provided to you in good faith but is an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.
Please examine your goods at the time they are delivered - any damaged or defective goods, or incorrect or incomplete orders, must be reported to us with 48 hours in accordance with our Returns Policy.
If we have not been notified within this period then the goods will be deemed to have been delivered undamaged, without defect and in accordance with the dispatch.
Notwithstanding these contractual conditions, we are proud of the quality of our products and want you to be happy with the products you have purchased from us. In the event of any dissatisfaction, please contact us and we will do all that we can do to put things right.
Please check your parcel as soon as it arrives.
All personalised orders are printed/made to order, so unfortunately they cannot be returned unless they are faulty.
Non-personalised items can be returned within 14 days of receipt but must be returned in a resaleable condition, i.e. unopened, packaging intact, items clean and undamaged, etc. Refunds will be made in the same way as the original payment was made. Postage costs for returns are the responsibility of the buyer and will not be refunded. Please contact us on 01746 761851 for further help and advice regarding this.
If the product returned is not in a fully resaleable condition, we reserve the right to refuse a refund.
In the unlikely event that your order arrives faulty or damaged, then please contact us on 01746 761851 as soon as possible so we can do our upmost to resolve the matter quickly and easily. Faulty or damaged items must be reported within 30 days of receipt.
Tree of Hearts
A proof will be sent to you via email for personalised stationery orders. Please check all proofs thoroughly – we cannot be held responsible for errors found once a proof has been agreed.
We need a confirmation email before we can print and dispatch your order. When viewing your PDF proof on a mobile device/tablet, it may not show correctly. A PC/laptop should be used wherever possible. Colours can vary greatly from one monitor to another and so are not representative of the printed products.
All designs, artwork, and proofs are owned by Tree of Hearts and cannot be reproduced by any other individual or company without our consent.
When you visit our web site or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.