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Our Privacy Policy

Here at Tree of Hearts, keeping the information we collect safe and protected is our priority. We aim to ensure our website is secure when it comes to the collection and use of personal data.

If we make changes to this Privacy Policy, we will change the date to show when the last adjustment was made. If the changes have a serious impact, we will email you to explain the alterations.

If you have any questions regarding privacy and security, then please email us at info@treeofhearts.co.uk - we will be more than willing to answer your queries or concerns.

What personal information will we need?

When you place your order with treeofhearts.co.uk, we will require certain essential information. These details will include:

  • Your name

  • Your address

  • Your phone number (an optional input that can help us contact you regarding your order)

  • Your email address

  • Your credit/debit card or PayPal details

Without this information, we will be unable to process your order.

Our site uses a secure server. The software within it protects your information whenever you place an order. This software encrypts all the information you input before it is sent to us, which minimises the risk of data being intercepted by third parties.

We use Sage Pay to process our payments. The security of the site is demonstrated by the GeoTrust Secured Seal certificate, which is displayed at the bottom of the page and at checkout.

How will the personal information be used?

We use your personal information to fulfil the following:

  • To process the orders you place on our website

  • To contact you regarding your order (including providing you with confirmation of your purchase)

  • To email you regarding items left unpurchased in your basket or unfinished transactions

  • To deliver your items to your address

  • To take secure payment for your order

  • To add your order to our business records

  • To receive your reviews and display your feedback for other customers to read

  • To understand and analyse our customer demographic for marketing purposes

  • To review our customer service processes and continue to improve the shopping experience we provide

  • To process job applications submitted for any of our advertised roles

Where do we share the personal information?

We share your personal information with the following parties:

  • Service providers used to process your order will receive only the data necessary to complete your order. For instance, Royal Mail and DPD will receive your address in order to deliver your goods, and Sage Pay will process financial information to safeguard you against fraud and data theft.

  • Feefo, a third-party review service, will receive information should you wish to leave feedback on your experience shopping with us. This data includes your name, date of purchase, and the items you bought. Your comments will be featured on our review page to help future customers and to provide us with information we can use to improve our services.

  • If you sign up to our newsletter, your information may be shared with our email service provider, Dotmailer. Dotmailer is a trusted company that will not use your data should you unsubscribe from our mailing list.

How long will we keep personal information?

Regular assessments are carried out on our stored data. If you do not continue placing orders after a period of time, your private data will be deleted. Furthermore, subscribers to our mailing list can withdraw consent to receive our emails whenever they wish by clicking the unsubscribe button, which can be found on all our correspondence.Understanding Your RightsYou can request details on all the personal information we have stored about you at any time. You may also change or update the data you have given us. Please see our Contact Us page to learn how to get in touch with our customer service team.You have the right to request a copy of the data we are holding on you. We will transfer this to you or your desired party. We cannot provide you with information you have not personally submitted to us.

Cookies

We use cookies to store and collect information regarding your usage of the website. Cookies are small pieces of information stored by the browser on your computer's hard drive. They send information stored on them back to our web server when you next access our website.

These cookies do not contain any personally identifying information, but they do enable us tailor personal settings and load your unique preferences. This helps you as a customer by creating a better shopping experience for you. We also use cookies to notify you by email if you leave items in your basket or leave a transaction incomplete.

Security

We have taken certain necessary steps to safeguard and secure the information we collect from you.

Our site is secured by GeoTrust. It provides up to a 256-bit encryption, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

Third-Party Websites

The site may contain links to third-party websites, which may have privacy and security policies that are different from our own. We are not responsible for the activities and practices that take place on these sites, so we recommend that you review the privacy and security policy posted on any site that you may access through our site.

This Website Uses Google AdWords

Tree of Hearts uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site (for example, using the contact form to make an enquiry). This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve adverts based on someone’s past visits to the Tree of Hearts website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page. You can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Updated 24-05-2018