Order FAQ's
Can I place an order over the telephone?
You can place your order over the telephone by calling 01746 761851. Our friendly team of staff are here Monday to Friday, 9:00 – 5:15. If you are calling out of office hours then please leave a message or e-mail us at info@treeofhearts.co.uk and we will contact you back on the next working day.
What forms of payment can I use?
We accept PayPal, Mastercard, Visa, Visa Debit, Visa Delta, Maestro, Solo. Sorry, and American Express.
When will the payment be taken from my account?
Payment will be taken at the time of ordering
How safe is it to shop on this website?
We take security very seriously and offer a totally safe and secure payment system, this is demonstrated by the GeoTrust certificate at the bottom of the page. Please see our Privacy & Security page for more details.
What happens once I’ve placed my order?
Shortly after placing your order you will receive an email which will confirm the products that you have ordered, this also acts as a receipt and shows the total cost of your order and your delivery details. We recommend that you check this and notify us as soon as possible if there are any errors. Please note that if you do make changes to your original order, then any automated e-mails thereafter will still contain the original details but please be rest assured that we have amended our copy here.
You will receive a second email notification when your order has been despatched. This will contain information about what postage method we have used and any tracking details we may have.
Can I change or cancel my order / part of my order?
We may be able to change or cancel your order if we have not started processing it. If artwork has been set but it has not been printed then an artwork charge will be incurred, this will depend on the product. If your order has been printed and not been dispatched then unfortunately it cannot be cancelled.
Please contact us on 01746 761851 if you need to make changes or cancel your order and we will do our very best to help you.
