How to order
Our aim is to make ordering as easy and stress free as possible. If you need any help with placing your order then please do not hesitate to contact us. We are here Monday-Friday 9:00am-5:15pm to take your call or alternatively you can e-mail us and we will answer your queries as soon as possible. If you are calling out of office hours then please leave a message and we will contact you back on the next working day.
Tel: 01746 761851
E-mail: info@treeofhearts.co.uk
Ordering via the website
Once you have made that final decision and you have chosen the perfect stationery range for your special day then you will be ready to place your order.
Firstly you will need to go to the wedding stationery tab at the top of the page and find the item you wish to order e.g. wedding invitations
From the wedding invitations page you can then select the design of your choice. Click on the design, this will then open up all the different options available for this design and explain it in full.
When you have decided on the card colour and design colour then simply select them from the drop down boxes and enter your wording in the box provided and add to basket.
This will then take you through to your shopping cart which allows to view your order and give you the option to continue shopping or proceed to checkout. The checkout page has easy to follow steps and will show your delivery costs if your order is under £60. There is also an additional comments box which you can add any last minute information that we may need to process your order. Once you have filled in all the necessary details then you are ready to confirm order and make payment.
After making your payment you will be sent an email order confirmation, detailing the specifics of your order. Should you spot anything that is wrong, please contact us as soon as possible.
Free Proof before printing
After carefully selecting the perfect stationery for your big day you will want to be assured that when it arrives it will be exactly how you want it, which is why we send a proof via email for you to agree before printing. We will e-mail you a proof within 1 working day so don’t be worried, it will not delay your order! The proof allows you to see what your stationery will look like before it’s printed and for you to make any last minute changes.
Ordering via telephone
If you wish to place an order over the phone then we’re here to help. For stationery orders we will ask you to please send all wording to us via e-mail but we will do the rest! Your order will be taken by one of our highly trained members of staff and your payment will be processed via Sagepay or PayPal whichever you prefer. Once we have processed your payment then we will send you a proof as outlined above. Call us on 01746 761851 to place your order.
We are confident that you will be delighted with our products and services and we wish you luck with your wedding plans and your big day.
